Enable Lync Users for Remote Call Control

 

You may configure Lync 2010 users for remote call control using in-band provisioning policies that are server-based. You may manage in-band provisioning settings by using Lync 2010 Control Panel or the Lync Management Shell command-line interface. These tools replace the (WMI) snap-in used to manage GPO settings in earlier releases.

If you prefer to permit users to configure their own remote call control settings in Lync, you may configure remote call control settings for users on the server without specifying Line Server URI and Line URI values. Ensure that you communicate the appropriate Line Server URI and Line URI values to your users, and provide your users with the instructions to configure these settings.

If you have an existing OCS 2007 R2 or OCS 2007 deployment, OCS 2007 R2 and OCS 2007 clients will continue to use GPO during side-by-side migration. However, if you want policy settings to carry over to Lync 2010 clients, you need to configure the equivalent Lync in-band provisioning settings. For details, see Migrating User Settings to Lync 2010 or Migrating User Settings to Lync 2010 (OCS 2007 Migration) in the Migration documentation.

Ensure that the domain in the Line Server URI is the same as the destination domain you specified in the MatchUri parameter when configuring the static route to the gateway.

The Line URI specifies the phone number assigned to the user in E.164 format, with the “TEL:” prefix. For example, tel:+14255550150. If you want to configure an extension number, then the format is tel:+14255550150;ext=111. If you previously configured the user’s Line URI and the value has not changed, you do not need to specify the Line URI when you enable the user for remote call control.

 

How to enable remote call control for Lync-enabled users by using Management Shell:

  1. Log on to a computer where Lync Management Shell is installed as a member of the RTCUniversalServerAdmins group or a role-based access control role to which you have assigned the Set-CsUsercmdlet.
  2. Start the Lync Management Shell: Click Start, click All Programs, click MS Lync 2010, and then click Lync Management Shell.
  3. To use the Set-CsUsercmdlet to configure remote call control for an existing Lync-enabled user, do the following:

Set-CsUser –Identity <User ID> -EnterpriseVoiceEnabled $false –LineServerUri “CSTA gateway” -LineUri “User TEL URI” -RemoteCallControlTelephonyEnabled $true

IE:

Set-CsUser –Identity "Kay Jordan" -EnterpriseVoiceEnabled $false –LineServerUri sip:rccgateway@company.net -LineUri tel:+14255550150 -RemoteCallControlTelephonyEnabled $true

 

How to configure users for remote call control by using Lync Control Panel:

  1. Open a browser window, and then enter the Admin URL to open the Lync Control Panel. For details about the different methods you may use to start Lync Control Panel, see Open Lync Administrative Tools.
  2. In the left navigation bar, click Users.
  3. In the Search users box, type all or the first portion of the display name, first name, last name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of the user account that you want, and then click Find.
  4. In the table, click the user account that you want to modify.
  5. On the Edit menu, click Modify.
  6. In Telephony, do one of the following:
    • To enable remote call control to enable the user to control his PBX phone from Lync 2010 to make PC-to-PC audio calls and PC-to-phone calls, click Remote call control. In Line URI, specify the telephone number of the user. In Line Server URI, specify the SIP URI of the SIP/CSTA gateway.
    • To enable remote call control, but disable PC-to-PC audio calls, and only enable the user to control his PBX phone from Lync 2010 to make PC-to-phone calls, click Remote call control only. In Line URI, specify the telephone number of the user. In Line Server URI, specify the SIP URI of the SIP/CSTA gateway.
  7. When you are finished, click Commit.

 


Remote Call Control and Phone Number Normalization

Lync clients download phone number normalization rules as part of the Address Book Service (ABS) file download. In remote call control scenarios, Address Book Service phone number normalization rules are applied to both incoming and outgoing remote call control calls. For incoming calls to a remote call control-enabled user, the phone number of the caller is first normalized to E.164 format by either the SIP/CSTA gateway or private branch exchange (PBX). When Lync receives the call from the gateway, it performs reverse number lookup (RNL) on the phone number of the caller against the normalized number in the callee’s MS Office Outlook Contacts list or the GAL (GAL) that is stored in the Address Book Service. If reverse number lookup successfully finds a match, the caller is identified by name in the incoming call notification.

For outgoing remote call control calls, Lync applies the Address Book Service phone number normalization rules to the dialed number before routing the call to the SIP/CSTA gateway.

For details about creating phone number normalization rules for remote call control, see Phone Normalization Rules in the Getting Started documentation.