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Lync 2010 Troubleshooting Tools

 

Lync 2010 troubleshooting tools include Lync 2010 Control Panel, Lync Management Shell, device update web service, device logs, monitoring server reports, IP phone inventory report tool, power-on self test on devices, and reset on devices.

• Lync 2010 Control Panel
  Valuable when planning to install devices and when updating and monitoring IP phones.  This is the mother of all management console for MSLync 2010. For devices, you can use Lync 2010 Control Panel to configure dial plans, voice policies, call routes, device logs, and personal identification numbers (PINs) and to start Web Services and manage device updates.
  To access this tool, enter the Admin URL(usually FE server) to open the Lync Control Panel.

• Lync Management Shell
  Handy when planning to deploy devices, and when troubleshooting. Basically this is the Windows PowerShell version of the GUI, from which you can use cmdlets to set up contact objects and policies for devices.
  
  To access this tool, start the Lync Management Shell: Start>All Programs>MSLync 2010, >Lync Management Shell.
  

• Device Update Web service
  Valuable when installing new devices and when MS releases updates to device software. This service allows you to download updates from the MS website, test them, and deploy them. You can also roll back to previously installed software versions.
  To access this tool, use Lync 2010 Control Panel or Windows PowerShell.

• Device log
  Useful when provisioning, monitoring, and troubleshooting devices.
  To access device logs go to Update Web Services and then browse to the correct folder.

• Monitoring Server Reports
  Useful when monitoring and troubleshooting issues related to user activity and media quality. There is a Quality of Experience (QoE) report for user activity that searches for call detail records (CDRs) based on user account name and another report for media quality that searches individual detail records for signal values captured from the user’s device microphone or speaker.

• IP Phone Inventory Report tool
  Used when monitoring and troubleshooting issues on IP phones. This tool allows you to create reports and can be accessed from Monitoring Server Reports.

• Power-on self test (POST) on Devices
  Useful when monitoring and troubleshooting issues on the new IP phones (that is, Polycom CX600, Polycom CX500, Polycom CX3000, Aastra 6725ip, and Aastra 6721ip). This tool allows you to test the health of the DDR2 RAM.
  
  NOTE: On the device. (While the device is starting up, press * + 7 to start POST. If the test passes, the startup process continues. If the test fails, the preboot code returns an error message (for example, “POST Failed. Device cannot start”) and the startup process ends.)

• Reset (Hard, Factory) on Devices
  Useful when troubleshooting issues on the new IP phones (that is, Polycom CX600, Polycom CX500, Polycom CX3000, Aastra 6725ip, and Aastra 6721ip). The Hard Reset lets users delete all user-created data (such as device logs, registry settings, and credentials). The factory reset lets users revert the device back to the last working software version, in the event that the phone is updated to a version that is problematic and causing issues for the users.
  To perform hard reset, One the device, while the device starts up: A Hard Reset is triggered by holding down * and #. A Factory Reset is triggered by holding down 4 and 6.