Lync 2010 User Administration (Part II)

 

 

Allow Users for Enterprise Voice

After installing files for one or more Mediation Servers, configuring outbound call routing, and optionally deploying one or more advanced Enterprise Voice features, use the following procedures to enable a user to make calls using Enterprise Voice:

To enable user account for Enterprise Voice:

1. From a user account that is assigned to CsUserAdministrator role or CsAdministrator role, log on to any computer in your internal deployment.

2. Open a browser window, and then enter Admin URL to open the Lync Control Panel. In left navigation bar, click Users.

3. In Search users box, type all or the first portion of display name, first name, last name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of the user account that you want to enable, and then click Find.

4. In the table, click user account that you want to enable for Enterprise Voice.

5. On Edit menu, click Show details.

6. On Edit Lync User page, under Telephony, click Enterprise Voice.

7. Click Line URI, and then type a unique, normalized phone number (for example, tel:+14255550200).

8. Click Commit.

To finish enabling a user for Enterprise Voice, make sure that the user is assigned a voice policy and a dial plan, whether global (assigned by default) or user-specific.

To assign an existing voice policy other than the global voice policy, run the Grant-CsVoicePolicycmdlet. Also make sure that the user is assigned a site- and service-specific, or user-specific dial plan. To assign an existing dial plan, run the Grant-CsDialPlancmdlet.

 

 

 

 

Voice Policy Assignment

You need to assign either a global voice policy or per-user voice policy to all user accounts that are enabled for Enterprise Voice. User accounts can use the global voice policy by default when you do not assign an existing voice policy that you created for specific users or groups of users.

To assign a user-specific voice policy:

 

  1. From a user account that is assigned to the CsUserAdministrator role or the CsAdministrator role, log on to any computer in your internal deployment.

  2. Start Lync Management Shell: Click Start, click All Programs, click MS Lync 2010, and then click Lync Management Shell.

  3. To assign an existing voice policy you created for specific users or groups of users, run the following at the command prompt:

Grant-CsVoicePolicy-Identity <UserIdParameter>-PolicyName<String>

For example:
Grant-CsDialPlan -Identity "Bob Kelly" -PolicyNameVoicePolicyJapan

In this example, the user with the display name Bob Kelly is assigned the voice policy with the name VoicePolicyJapan.

 

Dial Plan Assignment

Assign a dial plan to complete user account configuration for users of either Enterprise Voice or users of dial-in conferencing. User accounts can use global dial plan by default when there is no assigned existing dial plan created for specific users. This section can be skipped if you want to use the global dial plan for all users that are enabled for Enterprise Voice.

To assign a Dial Plan:

  1. From a user account that is assigned to the CsUserAdministrator role or the CsAdministrator role, log on to any computer in your internal deployment.

  2. Start the Lync Management Shell: Click Start, click All Programs, click MS Lync 2010, and then click Lync Management Shell.

  3. To assign an existing site- and service-specific dial plan or user-specific dial plan, run the following at the command prompt:

    Grant-CsDialPlan -Identity <UserIdParameter> -PolicyName<String>For example:Grant-CsDialPlan -Identity "Bob Kelly" -PolicyNameDialPlanJapanIn this example, the user with the display name Bob Kelly is assigned the site- and service-specific dial plan with the name DialPlanJapan.

 

 

Enable Telephony for Users

Telephony settings are some of the individual settings of a user account that can be configured in Lync Control Panel for the user, assuming the individual user has been enabled for MS Lync 2010 and the organization supports telephony.

Lync 2010 User Telephony Options:

To configure telephony for a specific user account:

 

  1. From a user account that is assigned to CsUserAdministrator role or CsAdministrator role, log on to any computer in your internal deployment.
  2. Open browser window, and enter Admin URL to open Lync Control Panel.
  3. In left navigation bar, click Users.
  4. In Search users box, type the first name, last name, all or first portion of display name, Security Accounts Manager (SAM) account name, SIP address, or line Uniform Resource Identifier (URI) of user account that you want, and click Find.
  5. In the table, click user account that you want to modify.
  6. On Edit menu, click Modify.
  7. In Telephony, do the following:
    • To disable audio and video calls for the user, click Audio/video disabled.
    • To enable PC-to-PC audio communications for the user, but not remote call control or Enterprise Voice, click PC-to-PC only. Specify a value for Line URI for the telephone that the user uses for PC-to-PC audio communications.
    • To route the user's phone calls by using the Lync 2010 infrastructure in accordance with the class of service policy, including PC-to-PC audio communication, click Enterprise Voice. In Line URI, specify the telephone number for Enterprise Voice. In Dial plan policy and Voice policy, specify the appropriate policies for the user. To specify the normalization rules for translating phone numbers dialed by the user to the E.164 format, select the appropriate location profile in Location policy.
    • To enable remote call control, which enables users to control their desktop phone line from Lync 2010 to make PC-to-PC calls and PC-to-phone calls, click Remote call control. In Line URI, specify the telephone number for remote call control. The user must have a desktop phone and private branch exchange (PBX) connection for call routing.